Privacy Policy

Information we collect

• Identity and contact details you provide when booking or creating an account, such as full name, phone number, and email address.
• Stay details, including selected chalet, check-in and check-out dates, guest counts, and optional add-ons.
• Payment-related information processed through our payment partners. We do not store full card numbers on our servers.
• Technical data such as IP address, browser type, and pages visited, used to operate and improve the website.

How we use your information

• To confirm and manage reservations, send check-in instructions, and communicate about your stay.
• To process payments and refunds through licensed payment providers.
• To respond to WhatsApp, email, or phone inquiries and provide concierge support.
• To improve our website, prevent fraud, and meet legal or regulatory requirements in Saudi Arabia.

Sharing and processors

• We share data only with service providers who help us operate bookings, payments, messaging, hosting, and analytics, under appropriate confidentiality obligations.
• We do not sell your personal information.
• We may disclose information when required by law or to protect guests, staff, property, or our legal rights.

Retention and security

• We keep booking and guest records for as long as needed to fulfill the stay, handle disputes, and meet accounting or legal obligations.
• We apply reasonable technical and organizational measures to protect personal data. No online transmission is completely secure, and you use the site at your own risk for residual risk.

Your choices

• You may request access to, correction of, or deletion of personal data we hold about you, subject to legal retention requirements.
• You can opt out of non-essential marketing messages at any time. Transactional messages related to a booking may still be sent.
• Contact us at coastalrry@gmail.com or via WhatsApp at +966 55 230 4626 for privacy requests.

Updates

• We may update this policy from time to time. The “Last updated” date on this page reflects the latest version. Continued use of the site after changes means you accept the updated policy.